S.OIL offers products and services of integrity. Items purchased from ThreeSquaresSoil.com must be returned to ThreeSquaresSoil.com. S.OIL can only accept refunds, returns and exchanges for unopened items purchased from ThreeSquaresSoil.com. Returns must be made within 21 days of receipt of product and with the original sales receipt. Refunds are credited to the original payment only. All of our returns are processed at the address below:
Three Squares Soil
444 W 17th Street
New York, NY 10011
1. We do not cover shipping for general returns
2. If the wrong product and/or defective product was received, please notify us immediately by emailing firstname.lastname@example.org to request a return label
3. Exchanges offered only for products of equal value, if the original product remains unopened
4. We do not refund original shipping costs with the return S.OIL is not responsible for any returns that are lost in the mail when being returned to us. We advise you to insure your package containing the product(s) being sent back to us and get tracking information. No exceptions will be made to this policy. Once your return is received, it will be processed within 5-10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take 7-10 business days to appear on your account, depending on your bank or credit card issuer. If you purchased your item at a store, please understand that each store has its own return policy. Returns for purchases made at a retail location, salon or online store other than ThreeSquaresSoil.com may not be returned to us.